reach out to our team at with any questions


Think of us as the express train for delivering a sampling experience
to a target audience.
With Gratsy Express you’ll create a sampling program in our online portal, customizing it
along the way, with peace of mind knowing you are sending your samples to
members of our Gratsy Community who are excited to receive them.
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What do I need to have before getting started?

  • Sample weight and dimensions
  • Photos of your sample
  • High-quality one-color logo file (and optional secondary logo or lifestyle image)
  • Your brand colors or style guide
You’ll enter this information into our portal shown below!
Sample Image

Are there order minimums?

  • 1,000 recipients is our minimum target audience size.
  • How much does this cost?

    • It varies depending on the size of the mailer, if branded merchandise items are included or not, and number of mailers! Pricing is shown at the bottom of the screen and will take into account all of the variables selected.
      • You can save a program as a draft at any time, so the best way to take a look at the pricing is to play around with all the options!

    What size mailers do you offer?

    • For Gratsy Express, we have 4 different options to choose from. If you need something outside of these options, please don’t hesitate to reach out to us about a custom program!
    • Pillow Pack
      • Specs: 7 x 5 x 1.5 inches
      • Max sample weight of 3 oz
    • Bubble Mailer
      • Specs: 5 x 7 x 1 inches
      • Max sample weight of 3 oz
    • Small Box
      • Specs: 7 x 5 x 2 inches
      • Max sample weight of 9 oz
    • Large Box
      • Specs: 9 x 6 x 3 inches
      • Max sample weight of 15 oz
    Sample Image

    What goes in the mailer?

    • It is customizable, and depends on the size of mailer you select! Your sample(s), a branded postcard (don’t worry - we’ll create this for you!), and the branded merchandise item(s) you choose within the portal will all be included.
    Sample Image

    What is the typical timeline?

    • We can usually start shipping as early as one month from the date you submit your request. You’ll select your target shipping date in the Express portal, and we will ship within plus or minus 5 business days of your selection.
    • If you’d like to plan ahead further when picking your ship date – feel free to do so! We’ll get it on our calendar and be ready when you are.

    What happens after I enter a payment method and submit?

    • We’ll review your request and send you a confirmation email. We’ll also follow up with any additional details we need to collect from you!

    What if I have an idea for a sampling program outside of what is available on Gratsy Express?

    • Contact us at! We would love to bring your experience to life through our core Gratsy platform. Link to our core Gratsy website here!

    How does getting my samples to your fulfillment center work?

    • You will cover the cost of shipping samples to our fulfillment center. Our team will send you the specific address and instructions after you submit your order.

    What are common feedback questions?

    • Feedback questions tend to vary quite a bit depending on the sample, but below is a list of examples! Feel free to use these for inspiration and adjust to make them your own. For answers to these questions, you can choose to have a list of answer options that are single select or multi select, or allow for open responses.
      • How likely would you be to purchase the full-size version of this product?
      • If you would not purchase this, why not?
      • How often do you expect to use this product?
      • What do you think of the flavor/size/smell of this product?
      • Would you recommend this product to a friend or family member?
      • In what scenario could you see yourself using this product?
      • What is your favorite thing about this product?
      • What is your least favorite thing about this product?
      • If you could talk to the makers of this product, what would you tell them?

    Why choose Gratsy Express?

    • Gratsy Express is an extension of traditional Gratsy services with a small business or quick-turn timeline focus. Typically, clients of Gratsy Express have a minimum target audience of 1,000 participants, a smaller portion of their budget allocated toward marketing, and a shorter turnaround time. This division of Gratsy also participates in our Feedback to Give Back approach – when feedback about our experiences is provided by our community, we donate to charity as a “Grazie”.